Mediating Disputes

Cortree has the Expertise for Mediating Disability Disputes

Often people with disabilities are in a position where they need to rely on others to provide assistance, whether it is with personal care, obtaining a piece of equipment, or with accommodations at a workplace. With these interactions, miscommunication can be a common occurrence. If left unaddressed, these can escalate into larger disputes.

Without a proper knowledge or understanding of your disability and your needs, you may require mediation in order to find common ground with some people in your life.

In these situations, Cortree’s experienced team of mediators has the skills required for mediating disability disputes. With that in mind, let’s discuss what a mediator is, how to mediate a conflict and some examples of how mediation can be helpful for mediating disputes in a variety of situations.

A young white female in a yellow shirt, in a wheelchair, stares off to the left in a modern workplace.

The Role of a Mediator

When you’re considering mediating disputes, you need to understand that the mediator’s job isn’t to provide you with easy answers.

For people with disabilities, mediating disputes requires establishing an environment of respect, open communication and most of all, often necessitates furthering education for all parties involved.

When you allow Cortree to mediate disputes, we’ll never make judgements, take sides or try to provide ‘band-aid’ solutions. Instead, we’ll provide resources that allow people with disabilities to feel their needs are being respected and acknowledged.

How to Mediate a Conflict

There are no template solutions when it comes to resolving disputes, so when you bring a mediator into the situation to help, it’s up to them to determine how to mediate the conflict in the most beneficial ways.

At Cortree, we use a three stage-confidential mediation process:


First, each party has the chance to meet separately with the mediator, so that they can explain their own perspective of the conflict, as well as their individual needs and concerns.

This can assist with mediating disputes, because discussing their concerns separately may give them the opportunity to better articulate their feelings. In these cases, they may then be able to share their feelings more easily, once they’re discussing them with the other people involved in the conflict.


The second stage in how we mediate conflicts is to arrange a virtual sit-down between all parties. Each person is given the chance to share their perspective, without fear of repercussion, while the rest listen respectfully.


Finally, once everyone has had the opportunity to share their thoughts, the mediator will help facilitate honest discussions. The end goal for every mediation is for everyone involved to find common ground on which they can create their own solutions.

African American male and young red-headed female having an argument in a creative workplace.

Examples of how Mediation Can Be Helpful

There are countless examples of how mediation can assist in resolving disputes.

It could involve addressing the use of offensive terminology, adjusting physical spaces to meet the needs of disabilities, as well as providing educational or training resources to help facilitate a better understanding of the barriers that people with disabilities face each day.

Facilitating the use of educational resources and civil discussion when you’re mediating disputes encourages everyone involved to expand their understanding of the situation objectively. In turn, this creates an environment built on respect, where conflicts can begin to de-escalate.

Ideally, as discussions continue, where each person continues to feel free to express their feelings, everyone involved will be able to reach a common ground of understanding. From this common ground, solutions can begin to form.

Finding Resolutions for Long-term Disability Disputes

No matter what the dispute may be, mediation should never be about trying to make one side of the disagreement concede. The goal is always for the parties involved to work together to create solutions that everyone can live with, which typically means reaching a compromise.

This can be challenging in some cases, especially those involving long-term disability disputes. If the parties involved have been disagreeing over the issue for an extended period of time before attempting to mediate their disputes, it can take some time to de-escalate the situation to allow for civil discussion.

Reaching a compromise and finding common ground may also require the use of educational and training resources. Cortree specializes in facilitating peaceful resolutions for these types of workplace disputes, by promoting patience, understanding and knowledge.

Woman speaking on video call with diverse colleagues conducting an online briefing

We Specialize in Helping People with Disabilities Resolve Long-Term Disputes

Cortree’s team of mediators offer a unique and useful set of skills, because we have years of experience helping people within the disability community.

This gives us the practical experience to understand how to mediate conflicts in these types of tense situations. We focus on facilitating healthy discussions that guide people towards educated resolutions, which are always based in civil discussions and respect.

Regardless of whether you’ve been involved in short-term disagreements or long-term disputes, if you have a disability Cortree can help. Reach out to us today, and tell us about your situation.

Not only can we offer educational resources that you may find helpful, but we can also assist with coaching services and mediating disability disputes, if you believe you could benefit from a mediator.