Working better, together.
The fact is, sometimes we just disagree. Small disagreements can usually be resolved with respect and listening. But sometimes disputes can escalate. When they do, a neutral person can make all the difference in finding common ground and a solution all parties can live with.
Resolve disputes and conflict faster, saving time and money
Increase individual and organizational satisfaction
Maintain the integrity
of relationships
Promote a co-operative approach to solving problems
Mediation
Mediation offers constructive processes for resolving conflict between people with differing points of view. Our expertise is in mediating conflict between service recipients and service providers in the health and community service sector. Cortree mediators promote dialogue, understanding and collective decision making. The goal is to empower all parties to shape agreements according to their own needs and preferences.
Conflict Coaching
Conflict coaching can help people involved in conflict live more easily with an ongoing dispute. This process helps everyone involved understand their own needs as they relate to the conflict, and move toward the shared goal of resolution more productively. Mediators work one-on-one to build participants’ capacity to communicate concerns and hear the concerns of others. Mediators do not give advice about the rights or options a party has or provide solutions/assessments of the conflict.
“I reached out to ask Cortree to provide mediation support in an effort to assist with broken working relations between a staff and a client. Mediation proved beneficial to the parties as they were able to resolve their issues and move forward together in a more positive working relationship. I would certainly call upon Cortree for future mediation assistance if it was needed.”
“We found the mediators very easy to talk to and felt that all parties had the opportunity to express themselves and feel heard.”
“In times of conflict, timing is everything. Accessing Cortree Mediation and Training services provided a timely and professional response to taking a positive step forward toward relationship repair.”
Case Study Quick Bytes
Donna and her worry
Yuen and the impossible client
Sasha and the scheduling conflict
Frequently Asked Questions
The value of a looking to a third party to help coach and mediate includes benefits like
- Increasing individual and organizational satisfaction
- Maintaining the integrity of relationships
- Promoting a co-operative approach to solving problems
- Resolving disputes and conflict faster, saving time and money
We serve people with disabilities, non-profit organizations, vendors and private service providers in the community health and service sector.
The average time to complete the mediation process when two parties are involved is 10 to 12 hours. Of course, that can vary, depending on the complexity of the situation. To facilitate the mediation process, we use telephone and Zoom Health.
The process is voluntary and confidential, and the information discussed cannot be used in any other process, including court. The services provided by Cortree Mediation Services are not legal services and Cortree staff do not provide legal advice.
Cortree Mediation and Coaching services are provided on an hourly basis. Our services can be priced and provided in one of two ways: Either as single-case pricing or by using an ongoing retainer fee approach.
As a social venture powered by Spinal Cord Injury Ontario, we are uniquely placed to understand the complexities and nuances involved in this sector. All proceeds from sales and partnerships are reinvested in SCIO to support new programs and services, education and advocacy campaigns by and for people with disabilities.
Wondering how to get started?
We’re here for you. And we’d be pleased to provide you with a complimentary consultation to help determine if our mediation or conflict coaching services can bring value to your conflict resolution efforts.